It has become increasingly challenging for us over recent months to handle the rapid rise in volume of incoming phone calls we are receiving and speak to our customers at the time that they try to contact us.
It is our desire to continue to provide the best possible level of service for our customers in these circumstances and on this basis the management team have made the decision to temporarily suspend our incoming call service: we will not be directly answering incoming telephone calls to our business.
Callers will be directed to a messaging service and given the choice to send us an email on firstname.lastname@example.org which will receive a prompt response prioritised by level of urgency or to leave an answerphone message which will be responded to within 5 working hours by our dedicated Customer Services Team. All messages should include customer name, contact number and details of enquiry to ensure a swift response.
As an internet-based company, orders placed on our website and queries sent by email will always be processed more quickly than those handled by returned phone messages. Please be assured that those unable to order online can leave a phone message to that end and will receive assistance over the phone when we return the call.