DAMAGED GOODS, LOST IN TRANSIT, NON-DELIVERY or LATE DELIVERY
FedEx - Please inspect the goods promptly on arrival. Any claims for damage, non-delivery, lost in transit or late delivery must be made within 24 hours of the delivery date.
When signing for the consignment, it is the customer's responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature.
If the consignment is being delivered later than specified, it is the customer's responsibility to write the time of receipt on the consignment note.
If there is any apparent damage to the parcel, it is the customer's responsibility to make a note on the consignment note saying ‘Damaged’.
Royal Mail - Any items sent via Royal Mail that arrive damaged or are lost in transit are claimed for against Royal Mail.
If goods delivered by Royal Mail are damaged on arrival, please email us immediately with a photograph of the damage.
For lost in transit items, please inform the Customer Service Team if you haven’t received goods that were dispatched via Royal Mail after 5 working days please ensure you have your original order reference when reporting a non-delivery ([email protected] or 01726 66400 and leave a message). The Customer Service Team will investigate the issue on your behalf.
Please remember that Royal Mail deliveries carry no time/date guarantee. If you wish to upgrade to a FedEx courier delivery (insured and tracked delivery), please select the appropriate option at the Checkout.
Should any defects develop under proper use of the goods supplied within the warranty period after delivery (12 months unless specified otherwise on the website product page) as a consequence of manufacturing fault, then we will make good by repair or replacement any such defect providing the defective goods are returned to us ('Return to Base') promptly at the following address: GARDINER POLE SYSTEMS LTD, RETURNS DEPARTMENT, TREVARRICK MILL, TREVARRICK ROAD, ST AUSTELL, CORNWALL, PL25 5JN.
Warranty claims are subject to a 'Return to Base' policy. However, in many cases we can assist without the need to send the goods back to us. In these cases, the Customer Service Team can advise what information is needed (this may include photos/videos) and once all the necessary information is obtained the Technical Team will be able to advise in sorting the warranty claim.
Customer Service Team Contact Details - [email protected] or 01726 66400 and leave a message.
To carry out a 'Return to Base' warranty claim, a Returns Number must be obtained from the Customer Service Team before sending back goods. If goods are received without a Returns Number, no action will be taken and the goods will be kept in storage for three months before being disposed of. All goods must be adequately packaged. Carriage will be refunded if fault is deemed to fall within our guarantee. We can arrange collection of bulky items but this will be charged to you until reason for fault is established. We shall not be liable in any way for consequential damage or loss or injury.
We reserve the right to return goods to the supplier for repair. Any modifications or adaptations or fitting of non-approved accessories (brushes, etc) render the above guarantee null and void. 'Wear and Tear' is not covered under this guarantee. For telescopic poles, regular cleaning and servicing needs to be carried out to maintain the full warranty - failure to keep clean, replace worn joint-stop tape or worn end-caps will invalidate any warranty claim.
GPS LIMITED WARRANTY & LIABILITY
Information on this Website is believed to be accurate and reliable. However, GPS Ltd does not give any representations or warranties, expressed or implied, as to the accuracy or completeness of such information and shall have no liability for the consequences of use of such information.
In no event shall GPS Ltd be liable for any indirect, incidental, punitive, special or consequential damages (including, without limitation, lost profits, lost savings, business interruption, costs related to the removal or replacement of any products or rework charges) whether or not such damages are based on tort (including negligence), warranty, breach of contract or any other legal theory.
Warranty is non-transferrable.
Please note that any goods purchased in the UK and then shipped overseas by the customer will not be covered by our standard Warranty terms and conditions. Any costs incurred for returning and maintaining goods will need to be covered by the customer, not by Gardiner Pole Systems Ltd.