Shipping & Returns
Shipping & Returns Guide
For full shipping and returns terms and conditions please see our Terms & Conditions page
What are my Delivery Options?
We use First Class Royal Mail or FedEx for our delivery service. We use First Class Royal Mail for all small orders under £10 in value and FedEx tracked and insured next working day delivery for all orders £10 and over. FedEx can be selected as an option even on small orders. Please contact Customer Service Team on firstname.lastname@example.org if you wish to upgrade to a Saturday delivery.
Next working day delivery does not mean next working day from your order being placed, but rather next working day from when your order has been accepted, processed and shipped out from us.
What if I am not going to be in?
Your delivery can be sent to an alternative address if you are an established client or can be held at your local FedEx depot for collection. For Royal Mail deliveries you do not need to be at home as generally they will fit through your letter-box.
What will delivery cost me?
We like to provide delivery at no cost – to qualify for this, order £50 worth of goods and make sure you live in mainland UK – it’s free then (probably not worth moving just to qualify though!).
If ordering a smaller value of goods then it will be either £3.30, £5.00 or £7.75 for Mainland UK orders (full details on our Terms & Conditions page).
What if I change my mind about my order once received?
Please let us know and we can arrange a returns number for you and provide you with shipping details. If the goods are new and we can re-sell them as new and you have sent them back within 14 days then we are able to offer you a 100% refund on the products (does not include your return postage fees). Used goods cannot be returned as unwanted. New goods returned after 14 days will have a handling fee charged.
What should I do if I receive an incorrect item?
We have high standards when it comes to packing your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Normal practice would be that once the incorrect goods had been returned to us (we would pay agreed postage costs and give a returns number), we would send out the correct goods.
We review each case individually when considering the return of a product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Please get in touch with our Customer Service team and let us know. Either via email email@example.com or by phone 01726 66400 (please leave a message if you get an answer machine – we will get back to you). Our Customer Care team are available Monday to Friday 9.00am to 4.45pm