Shipping & Returns

SHIPPING DETAILS

We always use first class Royal Mail and Fedex 'next working day' delivery for all of our shipping. However once a product is in the hands of the Royal Mail/Couriers we can make no guarantee about its actual delivery time.

Fedex next day delivery service does not mean next day delivery from when your order was placed but next day delivery from when the order has been processed and shipped. For specific delivery details/times, please confirm with a Gardiner Pole Systems team member at the point of ordering.

FedEx next day delivery service will deliver between Monday - Friday 09:00 and 18:00. Next day delivery does not include Saturday delivery - if this is required please call our Sales Team who can arrange this for you at an extra FedEx cost.

If your item is not in stock you will always be emailed or phoned with the option to cancel your order if you would rather not wait for the item to come back into stock.

SHIPPING CHARGE

Standard Mainland UK Postcodes

Royal Mail

Up to £0.51 order value exc. VAT - £1.65 
Up To £9.99 order value exc. VAT - £3.30

FedEx
Up to £19.99 order value exc. VAT- £5.00
Up to £49.99 order value exc. VAT - £7.75
£50 and Over order value exc. VAT - Free Shipping

FREE SHIPPING

This applies to UK mainland (this does not include the Scottish Highlands or areas listed below) orders to a product value of over £50. This does not include VAT as this is a Government imposed tax, not a product value. Please note that in addition to any standard charges, any Tank Deliveries shipped to Northern Ireland will incur a shipping surcharge of £30.

All areas listed below will need to pay a shipping surcharge and this will be calculated by the system in your shopping cart.

Scotland:

IV & KW - all postcodes
ZE1-3
PA20-38
PA41-78
PH5-8
PH15-50
AB31-38, 43-45 & 51-56
FK18-21

Isle of Wight:

PO30-PO41

Channel Islands JE & GY:

Northern Ireland:
 BT

DAMAGE/LOSS IN TRANSIT/NON DELIVERY

FEDEX

It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit or late delivery must be made within 24 hours of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

ROYAL MAIL

Any items sent via Royal Mail that arrive damaged or are lost in transit are claimed for against Royal Mail.  If goods delivered by Royal Mail are damaged on arrival, please email us immediately with a photograph of the damage.  For lost in transit items, please inform the office if you haven’t received goods that were dispatched via Royal Mail after 5 working days – please ensure you have your original order reference when ringing to report a non delivery.  Our staff will look into the issue on behalf of the customer.  Please remember that Royal Mail deliveries carry no time/date guarantee.  If you wish to upgrade to Fedex courier delivery (insured and tracked delivery), please select the appropriate option at Checkout. Should you make the decision to choose Royal Mail as a cheaper alternative to a FedEx next day delivery service, please be aware that should the shipment fail to arrive you will have to wait 15 days until we as a retailer can confirm loss of goods and will then send out a replacement shipment to you.  We strongly suggest that all our customers use our FedEx courier service as it affords greater protection. 

RETURNS POLICY

Requests by the customer to return catalogue goods to us will be accepted without a handling charge if all of the following criteria are met:

i the goods are unused and are sourced from the GARDINER POLE SYSTEMS catalogue,
ii the goods are in original condition and are returned in original packaging,
iii the goods were invoiced within 14 days of the date of return,
iv carriage method is approved by us,
v the return includes a completed goods return note with a Gardiner Pole Systems Returns Number.
vi carriage to be paid by the returning customer

Handling charges will be levied as follows: Goods invoiced within 14 days of the date of return will be subject to no handling fees or restocking fees, Goods invoiced in excess of 14 days will be subject to a 10% handling charge. In all cases customers will be responsible for return carriage fees.

All goods must be adequately packed and addressed to: GARDINER POLE SYSTEMS LTD, RETURNS DEPARTMENT, TREVARRICK MILL, TREVARRICK ROAD, ST AUSTELL, CORNWALL, PL25 5JN.

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met.

Gardiner Pole Systems cannot accept responsibility for returns forwarded by customers using their own unapproved carriers.

GARDINER POLE SYSTEMS is unable to accept any return of goods sourced on a customer's behalf, which are not listed within the GARDINER POLE SYSTEMS catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer's own risk.