WFP INFO

Customer Service Statement - May 2018

Posted in Company Information By Gardiner Pole Systems Ltd

It has become increasingly challenging for us over recent months to handle the rapid rise in volume of incoming phone calls we are receiving and speak to our customers at the time that they try to contact us.

It is our desire to continue to provide the best possible level of service for our customers in these circumstances and on this basis the management team have made the decision to swicth to a telephone call-back service: we will not be directly answering incoming telephone calls to our business. 

Callers will be directed to a messaging service and given the choice to send us an email on [email protected] which will receive a prompt response prioritised by level of urgency or to leave an answerphone message which will be responded to as soon as poissible by our dedicated Customer Services Team.  All messages should include customer name, contact number and details of enquiry to ensure a swift response.

As an internet-based company, orders placed on our website and queries sent by email will always be processed more quickly than those handled by returned phone messages.  Please be assured that those unable to order online can leave a phone message to that end and will receive assistance over the phone when we return the call.

International Customers

Posted in International Customers By Gardiner Pole Systems Ltd

FAQ's

Smart Clamp Patent

Posted in Patents By GPS Ltd

NEWS - The Gardiner Smart Clamp Assembly has now been Granted a Utility Patent in the United States  - US Patent No. 9,933,001 and also in Hong Kong

Backpack Instructions

Posted in WFP System Maintenance By Alex Gardiner

BACKPACK USE AND BATTERY CHARGING INSTRUCTIONS

BSP Thread Size Guide

Posted in WFP Glossary By GPS Ltd

A guide to measuring and identifying BSP thread sizes

Cold Weather Precautions

There are many different factors to be considered when selecting a pole to clean windows. This section will help explain the different options available.

NEWS - Patent Office Granted 2nd Patent on the Gardiner Smart Clamps - Patent Serial No. GB2529880

Here is an explanatory guide and a DIY Guide to converting our poles to a hoseless or tubeless setup

WFP Glossary

Posted in WFP Glossary By GPS Ltd

A Glossary of Water Fed Pole Window Cleaning Terms

Created At
Set Ascending Direction
per page

Items 1 to 10 of 21 total

  1. 1
  2. 2
  3. 3