Latest Update: 14th June
GPS Info Resource
This information is to provide basic advice to allow you as a homeowner to work out the parts you will need to make up your DIY home system.
INTERNATIONAL ORDER FAQ's
Maintenance of Poles
There are many choices to be made when setting up your first Water Fed Pole Window Cleaning System. This information is aimed to help you make these decisions a little more easily.
This section provides a basic overview guide on installing a DIY WFP system.
This section provides a comprehensive list of parts for setting up a typical WFP system on a DIY basis.
Simple overview guide to maintaining key components in your WFP system and their expected lifespan.
This post highlights the 3 main advanatges for using a Water Fed Pole System to clean windows
A guide to measuring and identifying BSP thread sizes
Customer Service Statement
What are the risks of Legionnaires Disease when storing pure water
NEWS - The Gardiner Smart Clamp Assembly has now been Granted a Utility Patent in the United States - US Patent No. 9,933,001 and also in Hong Kong
Please note the following glossary is a work in progress. If you have any term suggestions you would like including in the glossary or questions about the glossary please email us on - [email protected]
NEWS - Patent Office Granted 2nd Patent on the Gardiner Smart Clamps - Patent Serial No. GB2529880
Here is an explanatory guide and a DIY Guide to converting our poles to a hoseless or tubeless setup
A basic Operating Guide
Why do we use FedEx Delivery Service?
We are restricted to which courier service we can use due to the nature of our products. The majority of the parcels we sent out contain poles which makes them a very long boxed parcel. Within the courier industry this is classed as 'ugly freight' as it does not fit on conveyor belts and in parcel cages. Whilst many couriers will allow a small percentage (under 10%) to be delivered on a standard contract, they will not allow the much higher percentage that we deliver (50%+). FedEx are unique in that they do accept contracts with higher 'ugly freight' volume.
BACKPACK USE AND BATTERY CHARGING INSTRUCTIONS
To use the variable flow controller on the V3 Backpack, push the on/off switch to the “I” position and then turn on the unit using the flow control silver dial until the desired flow rate is reached. When desired flow rate is set, you can then switch on and off to this speed using just the on/off switch. For full flow rate push the switch to the “II” setting
The battery comes fully charged as standard. However, it is recommended that you charge the battery again until the green light on the charger illuminates. Charger will show RED led whilst charging and when battery is less than full.
To read the voltmeter: Turn the pump switch to the II setting - when all three lights show, this indicates the backpack is fully charged; when just the red and yellow lights show, this indicates the backpack needs to be re-charged soon; when the red light only shows it indicates the backpack must be recharged immediately. Failure to do so and continuing to use the backpack in this battery state could damage the battery and shorten its lifespan.
- For prolonged battery life and to avoid battery cell damage it is best to keep the battery charged as often as possible, preferably after each use.
- Only charge the unit using the supplied battery charger. Do not use a computer lead or similar.
- If using with chemicals, always ensure that the unit is rinsed out fully and the pump and hose is flushed through for a few minutes with pure water before storage.